Customer Testimonials - Racetrack RV Centre
Here at Racetrack RV we understand the importance of leaving a lasting impression with our customers as soon as they step foot into our dealership. We ensure that no matter the reason that our customers have come to visit us, we want to make sure that they are always taken care of.
If you've come into our dealership and have had an opportunity to connect with any one of our departments, we would truly appreciate your feedback. Please fill out the testimonial form and let us know how we did.
Andrea Czinkota- Calgary AB
We couldn't be happier with the 2016 Shadow Cruiser 288RK we recently purchased. Fell in love with the trailer and the price. We were even more impressed with Racetrack when we arrived for our walk through. Shawn and Shayne pointed out a hairline crack in the fibreglass and recommended the Gator Skin for the front of the trailer. Gator Skin did an amazing job. We gave them creative license and did they ever deliver! It looks AMAZING!! Everyone at Racetrack has gone above and beyond to make sure everything is right and deliver on their promises. When they say welcome to the family, they mean it!
Tyler Lockhead- Calgary AB
Shopped everywhere. Tried the "big" dealers and they were ignorant and condescending to my wife. They may have had a trailer we liked but no way were we buying from them. A friend recommended Racetrack because of the owner and the terrific service. My friends were RIGHT ! Awesome place ! No pressure sales, fantastic prices compared to the other dealers and my delivery was excellent ! Anyone wanting to get a trailer, shop at Racetrack RV. They are without a doubt the best place around.
Gordon Cousins- Calgary AB
For starters we spent several months looking for the perfect trailer for our family. We ending up choosing a brand new 2017 Fun Finder with RaceTrack RV which was purchased back in June 2016 for an amazing deal.
Everything was great up until some issues all began on our first camping trip with a blown tire after only a few days on the road. It wasn't just a flat tire we had, it was completely blown out from the inside wall of the tire . We thought that was a bit strange seeing how this was a brand new trailer! So for the rest of the trip we were had to use our spare tire and worried this might happen again . Needless to say , we did not go camping the rest of the year, as we waited for the trailer to be fixed .
We kept a very detailed list of things that had gone wrong during that week to be covered under warranty .
Everything went great thanks to Christie in the service department for following what needed to be covered under the warranty. The issue started when it came to the tires which was a result of the axels , based on what the manufacturers would agree on for warranty coverage .
These axels apparently were not only not fit for the trailers weight but were already bent before the purchase, possibly a manufacturers default ! (We understand that things can most defiantly go wrong with anything brand new)
The manufacturers for Fun Finder Brandon specifically was a complete nightmare to deal with which lasted several months. During this time the trailer and truck had to be weighed separately (at our own cost) which was an inconvenience (being that it was in the middle of winter) so that Brandon from Fun Finder could prove we were not overweight on the axels however we knew we were under weight before weighing in , considering we only had a camping van prior to purchasing this trailer and had never yet traveled with water and or sewage weight .
Brandon from Fun Finder was impossible to get ahold of as well and when we did get to chat with him he was extremely harsh, blaming us for everything. Ken and Shawn from RaceTrack RV knew this wasn't right in many ways and were on this case for us the whole time trying to make things right.
We were unable to get an upgrade which Shayne the shop foreman had recommended on the axels, for the size of the trailer , but the Fun Finder manufacturers completely denied this based on their number calculations for trailer weight ! We could have went through our insurance but we didn't think we should have to cover the costs at all for a brand new trailer and neither did Ken, Shawn and Shayne.
They were finally able to come to an agreement (after brutal conversations with Brandon of Fun Finder and then speaking finally with the person in charge at Fun Finder) they had changed the axels the way they should have been in the first place originally! The tire manufacturers also followed though months later dealing with Fun Finder.
After so many parties involved we finally got all of these issues fixed 6 months later.
So having said all of this Ken the owner and Shawn the service manager deserve a very big thank you, as well Christie from service and Shayne who had fixed our axels , for being so patient , supportive, helpful, honest and thorough by keeping us in the loop , as well being very detailed with all of the issues ! (not to mention allowing us to store the trailer the entire winter , which they also winterized for us at no extra charge )
If it wasn't for Ken , Shawn , Christie , and Shayne at RaceTrack Rv we would have for sure given up on the trailer all together ! We ended up having an awesome experience with everyone involved they all have excellent customer service and we would highly recommend anyone from there as they all went completely out of there way for us and now we couldn't be happier ! Knowing we may be back to have other things fixed on the trailer we wouldn't even hesitate to go back to them . We greatly appreciate all the hard work that went into this and again thank you all so very much !!!!
Jubran Whalan- AB
I recently picked up a 2015 Shadow Cruiser 280 QBS from Racetrack RV. This is my second trailer from Racetrack and we couldn't be happier. From sales to finance to service, the experience has been impeccable! The team at Racetrack is honest, straight forward and simply easy to deal with. No Pressure and takes the time to understand your needs in order to assist you in the best trailer suited for you and family. Highly recommend you see them first against any of the top dealers in and around Calgary!
John Connor- AB
Was greeted at the door with friendly customer service, Matt helped us out to find the perfect trailer that worked for our family. Matt was very helpful and easy to deal with and made sure we had everything needed in order to tow our trailer safely. Amber was so great to deal with, she got our financing approved very quickly. We picked our trailer up a few days after dealing with Matt and was shown the trailer by their service department, they helped set up my new hitch and showed me how to work everything on the trailer and ensured that I was comfortable with everything. Nothing but great things to say about this dealership and staff!!
Tammy Sawatzky- Airdrie AB
The only place to go!! Always prompt to deal with any concern, question or inquiry! Can't wait to purchase my next RV from them! Itching for a new one! Oh..Gotta go! Heading off for another weekend in my Racetrack RV Toyhauler!
Samantha Czank Hill- Cold Lake AB
We drove all the way from Cold Lake to deal with them...we refused to buy from anyone else because of the amazing and excellent customer service from John in sales and the whole staff. Matt, Ken and Josh and all the staff...started out as a possible horrible adventure, but because of them it made it a good memory.
Guy Munro- Calgary AB
Ken was awesome to deal with, always great dealing with the owner of a company. Seamless deal.
The service department was great as well.
We Love our ProLight suite.
Thanks Ken and team
David Kubitski- Calgary AB
Thank you so much to your Service Manager, Shawn Bruce!!! Shawn is a customer service dynamo and easily one of the most driven professionals in the RV industry I have had the pleasure to work with!
Thanks for all your help and you guys will always have my business!!!
Doug Lutcher- City AB
The guys (Shawn, Shayne, Simon, Christy) were awesome. They are the best trailer shop in Alberta. I would gladly recommend to take your trailer to them for service.
Customer service is always awesome and took care of me and my trailer.
Thank you Racetrack RV
George fodor- calgary AB
Our family recently bought new Shadow RV trailer . We can not express our gratitude towards entire staff to make this happen .
Ken , Shawn with his entire staff was extremely friendly and very professional in all aspects.
We will recommend to any other family to visit this extremely friendly RV store , they will go extra mile to find you the best deal and the best RV on the market .
Thank you for you great service .
Taylor Farthing- Airdrie AB
Just purchased our second trailer in two years (Upgrading) from Matt at Racetrack. Super easy to deal with, great pricing so no need to shop around. Treat you like gold and want to get you everything you need. Super knowledgeable, very friendly and still managed to match or needs with our budget. I will recommend Racetrack to all my friends and family and will be back for unit number three (Just might wait a little longer this time)